Once your order is shipped, you will receive a tracking number via email. You can track your order anytime using this number or track order by this link:https://mogcustom.com/apps/17TRACK

Yes, we highly recommend adding shipping protection to your order.

It ensures your items are covered in case they are lost, damaged, or stolen during transit, giving you extra peace of mind.

While it’s optional, it helps guarantee a worry-free shopping experience.

T-Shirts (US Warehouse): ~7 days

Other products: 13–15 days

Yes:

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  Express Delivery: 4–5 days
  
• 
  Express Fee: $15.99

Yes — Free standard shipping on orders over $79.99

Tracking information will be sent via email once your order is shipped.

Tracking may take 1–3 days to update after shipment, which is normal.

If your order hasn’t arrived within the estimated timeframe, please contact us: support@mogcustom.com and we’ll assist immediately.

Please check with neighbors or your local carrier first. If still not found, contact us for support.

Please contact us within 24 hours to update it.

We are not responsible for failed delivery due to incorrect addresses.

Possible reasons include:

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  Incorrect or incomplete address
  
• 
  Carrier unable to access location
  

Multiple failed delivery attempts

Discount codes are usually available through:

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  Our email subscription
  
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  The top navigation bar on our website
  
• 
  Multi-item discounts on product pages
  

If you can’t find a suitable discount code, feel free to contact us：support@mogcustom.com — we’re happy to help!

We offer a 45-day return policy after delivery.

Please contact our support email : support@mogcustom.com with your order number and photos (if applicable). We will assist you within 24–48 hours.

Since all items are personalized, returns are only accepted for:

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  Damaged or defective items
  
• 
  Wrong item received

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  Credit cards, debit cards, and prepaid cards
  
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  PayPal
  
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  Apple Pay (available only when using Safari on iPhone, iPad, or Mac)
  

Note: All transactions on our store are processed in USD.

If your transaction cannot be completed, there may be several possible reasons. We recommend checking the following:

• 
  Ensure there are sufficient funds in your bank account
  
• 
  Check whether your credit/debit card is expired
  
• 
  You may have reached a daily spending limit set by your bank or card issuer
  
• 
  There may be a temporary technical issue with your card — please try again after 30 minutes
  
• 
  Contact your bank to confirm whether the transaction has been declined
  

If the issue persists, you may also try using a different payment method or adding a new card.

For a faster checkout experience, we recommend using PayPal, which is often the most reliable option.

Once your refund request has been approved and processed, you will receive a confirmation email.

After that, please allow approximately 7–10 business days for the refund to be credited back to your original payment method.

This timeframe depends on your payment provider’s standard processing time.

If you haven’t received your refund after this period, please feel free to contact us for assistance.

Yes! All of our products are made-to-order and can be personalized to create a meaningful and unique gift.

All items are custom-made. Please allow 2–5 business days for production before shipping.

Please note that slight variations may occur between product images and the actual item. We allow up to a 20% difference due to factors such as lighting during photography or differences in screen display settings.

We are confident in the quality of our products and offer a 100% quality guarantee on all purchases.If you receive a damaged or defective item, please contact us within 30 days of delivery and provide photos or videos of the issue via our email or contact form.Once we receive your request, we will review it promptly and make sure to resolve the issue for you as quickly as possible.

We offer a variety of apparel styles, including:

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  Classic T-shirts
  
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  Women’s/Men's T-shirts
  
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  Sweatshirts
  
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  Hoodies
  

All of our shirts are pre-shrunk and follow US standard sizing.

Every T-shirt product page features a size chart. You can click below to view it and select the size that fits you best.

Note: Due to manual measurement and production processes, please allow a tolerance of ±1 inch.

Our garden flags are made of premium polyester fabric.

This material is designed to be durable, lightweight, and weather-resistant, with UV protection, fade resistance, and mildew resistance, making it suitable for both indoor and outdoor use.

To help maintain the color and print quality of your T-shirt, especially the printed areas, please follow these care instructions:

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  Turn inside out before washing to protect the print from friction
  
• 
  Wash with cold water to reduce fading
  
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  Use a mild detergent and avoid bleach or harsh chemicals

We use high-quality stretch fabric to ensure precise customization and vibrant prints. The material is designed for strong ink adhesion and long-lasting color durability.

However, if your T-shirt feels a bit stiff at first, here are some tips to make it softer:

• 
  Wash before first wear to help remove stiffness and soften the fabric
  
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  Soak the T-shirt in mild fabric softener for 15–30 minutes (or use white vinegar as an alternative if you are sensitive to softeners)
  
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  Run a normal washing cycle afterward
  

We are continuously improving our product quality and appreciate your support and feedback.