All items offered on Mogcustom are made-to-order. This means that when you place your order, we print that item/s just for you, one at a time for the best quality!

While we print a portion of our products in-house at our US facilities, we also source from suppliers worldwide to offer our shoppers a greater variety of merchandise. We only work with vendors who abide by our strict quality control guidelines and standards. This is the reason for the delivery times below. 

Shipping carrier: USPS, DHL, EMS, Local Post...

Orders are processed when the payment is accepted.

ESTIMATE TIME OF ARRIVAL

We process orders on business days which are Monday through Friday, Eastern Standard-Times, except for holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. 

To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and the following time periods:

PRODUCTION AND SHIPPING TIME

We use Standard Shipping option for most orders. Item will be delivered within 4-7 business days (for US domestic) and 5-10 business days (for international) after production is completed. 

Please keep in mind that your package’s Estimated Arrival = Production time + Shipping time.
- Production process includes order fulfillment based on your personalization, quality checks to ensure that every item reaches our customers in the best condition, and packaging.
- Shipping time is calculated from the day your order leaves our door to your delivery address. Keep in mind that Production and Shipping times vary based on item types and delivery locations. Note: The provided timeframe is an estimate.
  • U.S domestic orders

Unit: business days

Item Production time Standard Shipping time
Acrylic Plaque 2 - 3 12 - 14
LED Night Light 1 - 2 13 - 15
Keychain 1 - 2 13 - 15

Acrylic Board Wall Art 		1 - 2 13 - 15
Ceramic/ Plastic Ornament 3 - 5 9 - 11
Acrylic/ Wooden Ornament 1 - 2 13 - 15
Apparel 3 - 5 9 - 11
Poster 2 - 4 9 - 11
Canvas 2 - 4 9 - 11
Folded Card/Flat Card 3 - 5 9 - 12
Mug 3 - 5 9 - 11
Fleece Blanket 1 - 3 9 - 11
Doormat 3 - 7 9 - 16
Pillow 3 - 5 9 - 10
Garden Flag 3 - 5 9 - 11
Tumbler/ Can Cooler 2 - 5 9 - 10
Phone Case  1 - 2 9 - 11

Candle Holder

 3 - 5 12 - 14
Clear Glass Can 5 - 7 8 - 15
Others 3 - 5 11 - 15
Sleeve Printed Sweatshirt 2 - 3 8 - 15

Decal

 5 - 7 10 - 16

Acrylic Name Night Light

 4 - 7 10 -18
Classic Cap 5 - 7 10 - 16

 

  • International Orders:
It may take additional days if orders have to go through customs. We do not influence the customs process and we apologize for any inconvenience due to delivery delays resulting from this.

Please note:

  1. Canvas, Bumper Plate Keychain/Ornament products: only available in US.
  2. Canvas/ Poster/ Metal Sign: These packages cannot be delivered to a PO box.
  3. When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.
  4. In addition, if your order is personalized and/or needs modifications, it may take a few days for our designer to make customization. Design time will depend on the complexity of the request.

TRACKING YOUR ORDER

Once shipped, you will receive email notifications and may log in to our website for real-time tracking. Note that some orders may be sent using multiple parcels. In these cases, you will receive multiple emails and tracking numbers.

Please allow 5-7 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If it is over your estimated arrival date, please contact us support@mogcustom.com, and we can take care of this for you.

SHIPPING DELAYS

Most packages (97%) arrive on time. Orders sometimes show up after the estimated delivery date, possible reasons for late delivery include the following:

While we make every effort to ensure timely delivery, certain factors outside our control may cause delays. These include:

  • Incorrect address
  • Missing apartment, building, floor, or unit number
  • Severe weather conditions
  • International customs procedures

If your shipment is delayed beyond the expected delivery window, we recommend checking the tracking information for updates or contacting our customer service team for assistance.

INCORRECT ADDRESS 

Make sure you provide the correct address at checkout because:

  • If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. 

  • We are not responsible if your order gets delivered to the wrong address or returned to sender. The orders will be returned to our shipping partners’ warehouses and disposed of by them. Before reaching out to our customer support, please check your given shipping address first.

  • For orders returned due to an incorrect address provided, we request a re-shipping fee to resend your order.
  • If you contact the carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

 

Customer satisfaction is our #1 priority and we will do whatever we can to take care of you. Thank you for considering mogcustom.com and if you have any questions, please don't hesitate to contact us support@mogcustom.com

CONTACT US

If you have any questions about our shipping process or need assistance with your order, please don’t hesitate to contact us:

Mogcustom Customer Support
Email: support@mogcustom.com

Thank you for shopping with Mogcustom. We value your business and are committed to delivering your custom products with care and efficiency. We appreciate your trust and look forward to serving you.