Last Updated: [Mar 20, 2026]
We prioritize your shopping experience and want you to feel confident and secure with every purchase. To offer you added peace of mind, Shipping Protection is available for all orders, safeguarding your packages from damage, loss, or theft during transit.
What is Shipping Protection?
Shipping Protection ensures that your order is covered in the event that it is lost, damaged, or stolen during shipping. By opting for Shipping Protection, you can rest assured that your purchase will be fully protected from any mishaps that may occur while in transit.
Why Should You Add Shipping Protection?
While every effort is made to ensure that your order reaches you safely, unforeseen issues can sometimes happen during the shipping process. Whether it’s a damaged package, lost shipment, or stolen parcel, Shipping Protection covers these scenarios and provides a quick resolution.
When you choose Shipping Protection, you are eligible for a replacement or refund for any order that encounters issues during delivery. This added layer of protection ensures that you won’t be left without a solution if something goes wrong.
What Does Shipping Protection Cover?
Shipping Protection covers the following scenarios:
- Damaged Items: If your item is damaged during the shipping process, we’ll offer a replacement or refund.
- Lost Packages: If your package goes missing during transit, we will work with the shipping carrier to locate it or offer a full refund or replacement.
- Stolen Packages: If your package is stolen after it’s been delivered to your address, shipping Protection ensures that you will receive a replacement or refund.
How Does Shipping Protection Work?
When you make a purchase, you will be given the option to add Shipping Protection to your order at checkout for a small, one-time fee. By opting in, you are ensuring that your package is covered for any potential issues that may arise during delivery.
If any of the above scenarios occur, simply file a claim with us, and we’ll handle the rest. Our claims process is quick and easy, ensuring that you’re not left waiting for a resolution.
How to File a Claim
If your order encounters any of the issues mentioned (damage, loss, or theft), you can easily file a claim for a replacement or refund. Here’s how:
Contact us within 7 days of receiving your package if it is damaged or within 30 days for lost or stolen packages.
Provide us with the necessary details, including your order number, a description of the issue, and photos of the damage (if applicable).
Once we receive the information, we will promptly review the claim and arrange for a replacement or refund, as per your preference.
Exclusions
Shipping Protection does not cover:
- Incorrect Delivery Address: If the package is delivered to an incorrect address provided by the customer, shipping protection will not apply.
- Failure to Claim within the Designated Timeframe: Claims for lost or stolen packages must be submitted within the timeframe provided. Claims submitted after the window closes may not be eligible for coverage.
How Much Does Shipping Protection Cost?
The cost of Shipping Protection is a small percentage of your total order value. The exact fee will be displayed during checkout. Given the peace of mind it provides, many of our customers find that it’s a worthwhile investment to protect their purchase from potential shipping issues.
Why Choose Shipping Protection?
- Simple and Transparent Process: Filing a claim is quick and easy, with no hassle.
- Comprehensive Coverage: You’re covered in the event of damage, loss, or theft.
- No Extra Stress: Knowing that your package is protected from potential shipping issues lets you focus on enjoying your custom gift.
We want to ensure that your shopping experience is as seamless and enjoyable as possible. Adding Shipping Protection helps guarantee that your items arrive safely and that any unexpected issues are handled promptly.
Can I Opt Out of Shipping Protection?
Yes, shipping protection is optional, and you may choose to decline it at checkout. However, we strongly recommend opting in to ensure that your order is fully protected against unforeseen shipping issues.