I purchased an 12 x 18 for my best friend. The photo itself is great but the spacing is off. I emailed customer service and they agreed it was off and was going to let the design team know. I requested a new photo and the support person said their supervisor would not do it. The frame I purchased is for. 12 x 18 photo and the photo barely fits the glass, you have it get it just right. I said that I would remove and give a step by step video and haven’t heard back since. The review is on the customer service more than the photo, my best friend said it was okay I just feel they should make it right especially after an agreeing it was off.















